Agenda

Hospitality Leadership Summit

powered by Boston University

School of Hospitality Administraion

Theme: Leadership in a Rapidly Changing Hospitality World

Friday & Saturday, March 20-21, 2020

Hotel Commonwealth, Kenmore Square

10am - 10:30am

Registration

10:30am - 11pm

Introduction from Dean Arun Upnejia, BU SHA

Welcome from Prof. Leora Lanz, Program Chair, BU SHA

11am - 11:45am

Open Keynote and Q&A

Marie Perry

Corporate Board Member

Ruth's Hospitality Group;

EVP Chief Financial and Administrative Officer, Jamba Juice

11:45am - 12:45pm

PANEL Discussion: Attracting and Retaining Talent in Hospitality

Cameron Sperance (Moderator)

Reporter, Bisnow

Alison Birdwell, SHA '88

Regional VP, Sports and Entertainment, Aramark

Ann Fastiggi, BU 'XX, SHA Advisory Board Member
Spencer Stuart

Dana Waud-Floberg, SHA 'XX

Director, HVS

Rachel Roginsky

Principal, Pinnacle Advisory Group

Amy Finsilver

General Manager, XV Beacon Hotel

Katrina Jazayeri

Proprietor, Set Designer, and Wine Commander, Juliet and Peregrine Restaurants

Ann Fastiggi

Consultant, Spencer Stuart; Advisory Board Member, BU SHA; BU alum ‘88

1pm - 2pm

Luncheon Speaker

Rafat Ali

CEO/Founder, Skift

Lindsay Nelson

President of Core Experiences, TripAdvisor

1pm - 2pm

PANEL: The Impact of Technology and Artificial Intelligence in the Hospitality Industry

TBD (Moderator)

Position

Karla Brooklyn

VP of Global Sales, Selina

Catarina Chang

Owner, Koy; SHA ‘11

Jessica Stifel 

VP of Strategic Meetings & Congress Management, CM Group; SHA ’00

Mara Eisenbaum-Mendell

Director of Global Dining, AMEX

Mariana Macheso Safer

SVP Key Accounts, Next Guest

3:15pm - 3:30pm

Break

3:30pm - 4:45pm

Podcast Live: Talk with the Top

Anthony Melchiorri (Host)

Managing Director & Founder, Argeo Hospitality; Creator, Host, and Producer, Hotel Impossible

Glenn Haussman (Host)

President, Rouse Media; Host, No Vacancy Podcast

Ana Marie Mormondo

Senior VP Operations, The Howard Hughes Corporation

Fonda Hopkins

Owner, Montesquieu Wines

Sapna Bhatt

Chief of Staff, Hersha Hospitality

Rebecca Fitzgerald

COO George Howell Coffee

Jagruti Panwala

Chairwoman, AAHOA

Martha Sheridan

CEO and President, Greater Boston CVB

5pm - 7:30pm

BU SHA Alumni and Boston Industry Reception (All Invited)

Saturday,

March 21,2020

Open Only to Boston University Students

8:30am - 9am

Continental Breakfast

or

9am - 9:15am

BU SHA Greets Students

9:15am - 10:45am

Concurrent Workshops

Workshop 1: How to Handle Conflict and Negative Situations in the Workplace, facilitated by Dr. Taylor Peyton, Assistant Professor, BU SHA

Workshop 2: How to Know What You Don’t Know; Identifying the Skills you Need to Meet your Goals, facilitated by Heather Southard, HR Director, Hotel Commonwealth

Workshop 3: Building Your Professional Brand: Proper Use of Social Media, Professional Attire, Dinner Etiquette and More, facilitated by Meg Radunich, BU SHA Director of Career Services

Workshop #4: Negotiations Skills, facilitated by Nancy Medoff, Principal & Founder, AthenaWise Strategic Solution

10:45am - 11am

Break

11am - 12:30pm

SHA Alumni PANEL: Transitioning from School to Industry and Navigating the Leadership Path

Alison Birdwell (Moderator)

Regional VP, Sports and Entertainment, Aramark, SHA '88

Taylor Borkan

Group Housing Coordinator, Sheraton Hotels Boston; SHA ‘17

Elise Borkan

Manager in Training, Marketing & Communications Coordinator, The Country Club; SHA ‘19

Brittany Kinch

Marketing and Advertising Associate, Boston Ballet; MMH ‘18

Chang Tran

Sales & Reservations Coordinator, XV Beacon; MMH ‘19

Annika Havlicek

Title, WeWork

Kristen Verdeaux

Harvard Law School

12pm - 1pm

Lunch and Talk

1:15pm - 2:45pm

Concurrent Workshops

3pm - 3:15pm

Friday,

March 20,2020

Open to the Boston

Hospitality Community

9:30am - 10:15am

Registration

10:30am - 11pm

Introduction from Dean Arun Upneja, BU SHA

Welcome from Leora Halpern Lanz, Program Chair, BU SHA

PANEL Discussion: Attracting and Retaining Talent in Hospitality

Introduction from Adam Sperling, General Manager, Hotel Commonwealth
Cameron Sperance
(Moderator)

Business Reporter, Bisnow

Alison Birdwell

President, Sports and Entertainment, Aramark; SHA Advisory Board, SHA '88

Ann Fastiggi

Consultant, Spencer Stuart, SHA Advisory Board; BU '88

Amy Finsilver

General Manager, XV Beacon Hotel

Katrina Jazayeri

Proprietor and Wine Commander, Juliet and Peregrine Restaurants

Rachel Roginsky

Principal, Pinnacle Advisory Group

Dana Waud-Floberg

Director, HVS Chicago; SHA '07

1pm - 2pm

Luncheon Talk

Introduction from Dr. Makarand Mody, Assistant Professor of Hospitality Marketing

Rafat Ali

CEO/Founder, Skift

Lindsay Nelson

Chief Experience Officer and Brand Officer, TripAdvisor

2:15pm-3:15pm

PANEL: Leading in a Time of Disruption

Joseph D. Tagliente (Moderator)

Adjunct Lecturer, BU SHA

Karla Brooklyn

Global VP, Enterprise, SiteMinder

Start-Up Mentor, The Growth Works

Catarina Chang

Owner, Koy; SHA ’11
Leslie Lone

Senior Manager of Events, The Wing, SHA ’06

Mara Mendell

Director of Global Dining, AMEX

Mariana Macheso Safer

Director of Digital for the Northeast, Kimpton Hotels

Jessica Stifel 

VP of Strategic Meetings & Congress Management, CM Group; SHA '00

Allie Wainer
EVP & Chief Customer Officer at Sid Wainer & Son, SHA '11

3:30pm - 4:45pm

Podcast Live: Talk with the Top

Hosts of "Checking In with Anthony and Glenn" 
Glenn Haussman (Host)

President, Rouse Media; Host, No Vacancy Network Podcast

Anthony Melchiorri (Host)

Managing Director & Founder, Argeo Hospitality; Creator, Host, and Producer, Hotel Impossible

Fonda Hopkins

Owner, Montesquieu Wines
Denise Korn
Creative Director, Gensler

Jagruti Panwala

Chairwoman, AAHOA

Martha Sheridan

CEO and President, Greater Boston CVB

5pm - 5:30pm

LEADERSHIP AWARDS

​Icon Award: Richard L. Friedman, President and CEO, Carpenter & Company
Summit Leader Awards:
Adam Sperling, General Manager, Hotel Commonwealth 

Rachel Roginsky, Principal, Pinnacle Advisory Group; Part-Time Lecturer, BU SHA

SHA Alumni Award: Alison Birdwell, Regional Vice President, Sports & Entertainment, Aramark, 

Advisory Board, BU SHA, SHA ’88 

SHA Young Alumni Award: Alec Dalton, Senior Manager, Global Quality, Marriott International

SHA ’15, Questrom ’15

5:30pm - 7:30pm

BU SHA Alumni and Boston Industry Reception 

11am - 11:45am

Open Keynote and Q&A

Introduction from Dr. Michael Kwag, Professor of the Practice, BU SHA

Marie Perry (Keynote Speaker)

Corporate Board Member; Ruth's Hospitality Group; EVP Chief Financial and Administrative Officer, Jamba Juice

11:45am - 12:45pm

Saturday,

March 21, 2020*

*The Breakfast and Sessions are open to all registrants.
Workshops are exclusively for Boston University School of Hospitality Administration Students.

7:45am - 8:30am

8:30am - 9:15am

Registration
 

Hospitality companies and sponsors have an opportunity to enjoy a roundtable breakfast with graduate and undergraduate students.

Welcome
Breakfast  Open Table Discussion

 

9:15am - 10:45am

Concurrent Workshops

Workshop 1: How to Handle Conflict and Negative Situations in the Workplace, facilitated by Dr. Taylor Peyton, BU SHA

Workshop 2: How to Know What You Don’t Know; Identifying the Skills you Need to Meet your Goals, facilitated by Heather Southard, HR Director, Hotel Commonwealth

Workshop 3: Building Your Professional Brand: Proper Use of Social Media, Professional Attire, Dinner Etiquette and More, facilitated by Meg Radunich, BU SHA Director of Career Services

Workshop 4: The Persuasion Equation, facilitated by Nancy Medoff, BU SHA
Develop and master persuasive communication techniques that translate across common trouble areas such as public speaking, idea pitching, business negotiations and influencing without authority.  In this workshop, attendees will learn and master three key persuasion techniques to impact outcomes.

11am - 12pm

SHA Alumni PANEL: Transitioning from School to Industry and Navigating the Leadership Path

Introduction: Dilip Petigara, Chief Executive Officer at Access Point Financial
Alec Dalton
SHA '15, Questrom '15 
(Moderator)

Senior Manager, Global Quality, Marriott International Headquarters
 

Elise Borkan, SHA '19

Manager in Training, Marketing & Communications Coordinator, The Country Club

Brittany Kinch, MMH '18

Marketing and Advertising Associate, Boston Ballet

Taylor Lemieux, SHA '17, MMH '20

Group Housing Coordinator, Sheraton Hotels Boston

Chang Tran, MMH ‘19

Sales & Reservations Coordinator, XV Beacon

Kristen Verdeaux, MMH'19

Managing Director

Institute for Global Law and Policy, Harvard Law School

12pm - 1pm

Luncheon Talk

Introduction: Esther Mutunga Lai, SHA, MMH ‘20 
Rachel Roginsky, Principal, Pinnacle Advisory Group; Part-Time Lecturer, BU SHA
Varaidzo Michelle Kabwe and Ivy Ruckomechi of Zimbabwe’s Wilderness Safaris at the Mana Pools National Park

1:15pm - 2:45pm

Concurrent Workshops

Workshop 1: How to Handle Conflict and Negative Situations in the Workplace, facilitated by Dr. Taylor Peyton, BU SHA

Workshop 2: How to Know What You Don’t Know; Identifying the Skills you Need to Meet Your Goals, facilitated by Heather Southard, HR Director, Hotel Commonwealth

Workshop 3: Building Your Professional Brand: Proper Use of Social Media, Professional Attire, Dinner Etiquette and More, facilitated by Meg Radunich, BU SHA Director of Career Services

Workshop 4: The Persuasion Equation, facilitated by Nancy Medoff, BU SHA
Develop and master persuasive communication techniques that translate across common trouble areas such as public speaking, idea pitching, business negotiations and influencing without authority.  In this workshop, attendees will learn and master three key persuasion techniques to impact outcomes.

3pm - 3:15pm

Closing Remarks

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