Agenda
Hospitality Leadership Summit
powered by Boston University
School of Hospitality Administraion
Theme: Leadership in a Rapidly Changing Hospitality World
Friday & Saturday, March 20-21, 2020
Hotel Commonwealth, Kenmore Square
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10am - 10:30am
Registration
10:30am - 11pm
Introduction from Dean Arun Upnejia, BU SHA
Welcome from Prof. Leora Lanz, Program Chair, BU SHA
11am - 11:45am
Open Keynote and Q&A
Corporate Board Member
Ruth's Hospitality Group;
EVP Chief Financial and Administrative Officer, Jamba Juice
11:45am - 12:45pm
PANEL Discussion: Attracting and Retaining Talent in Hospitality
Reporter, Bisnow
Alison Birdwell, SHA '88
Regional VP, Sports and Entertainment, Aramark
Ann Fastiggi, BU 'XX, SHA Advisory Board Member
Spencer Stuart
Dana Waud-Floberg, SHA 'XX
Director, HVS
Rachel Roginsky
Principal, Pinnacle Advisory Group
Amy Finsilver
General Manager, XV Beacon Hotel
Katrina Jazayeri
Proprietor, Set Designer, and Wine Commander, Juliet and Peregrine Restaurants
Ann Fastiggi
Consultant, Spencer Stuart; Advisory Board Member, BU SHA; BU alum ‘88
1pm - 2pm
Luncheon Speaker
Rafat Ali
CEO/Founder, Skift
Lindsay Nelson
President of Core Experiences, TripAdvisor
1pm - 2pm
PANEL: The Impact of Technology and Artificial Intelligence in the Hospitality Industry
Position
Karla Brooklyn
VP of Global Sales, Selina
Catarina Chang
Owner, Koy; SHA ‘11
Jessica Stifel
VP of Strategic Meetings & Congress Management, CM Group; SHA ’00
Mara Eisenbaum-Mendell
Director of Global Dining, AMEX
Mariana Macheso Safer
SVP Key Accounts, Next Guest
3:15pm - 3:30pm
Break
3:30pm - 4:45pm
Podcast Live: Talk with the Top
Anthony Melchiorri (Host)
Managing Director & Founder, Argeo Hospitality; Creator, Host, and Producer, Hotel Impossible
Glenn Haussman (Host)
President, Rouse Media; Host, No Vacancy Podcast
Ana Marie Mormondo
Senior VP Operations, The Howard Hughes Corporation
Fonda Hopkins
Owner, Montesquieu Wines
Sapna Bhatt
Chief of Staff, Hersha Hospitality
Rebecca Fitzgerald
COO George Howell Coffee
Jagruti Panwala
Chairwoman, AAHOA
Martha Sheridan
CEO and President, Greater Boston CVB
5pm - 7:30pm
BU SHA Alumni and Boston Industry Reception (All Invited)
Saturday,
March 21,2020
Open Only to Boston University Students
8:30am - 9am
Continental Breakfast
or
9am - 9:15am
BU SHA Greets Students
9:15am - 10:45am
Concurrent Workshops
Workshop 1: How to Handle Conflict and Negative Situations in the Workplace, facilitated by Dr. Taylor Peyton, Assistant Professor, BU SHA
Workshop 2: How to Know What You Don’t Know; Identifying the Skills you Need to Meet your Goals, facilitated by Heather Southard, HR Director, Hotel Commonwealth
Workshop 3: Building Your Professional Brand: Proper Use of Social Media, Professional Attire, Dinner Etiquette and More, facilitated by Meg Radunich, BU SHA Director of Career Services
Workshop #4: Negotiations Skills, facilitated by Nancy Medoff, Principal & Founder, AthenaWise Strategic Solution
10:45am - 11am
Break
11am - 12:30pm
SHA Alumni PANEL: Transitioning from School to Industry and Navigating the Leadership Path
Alison Birdwell (Moderator)
Regional VP, Sports and Entertainment, Aramark, SHA '88
Taylor Borkan
Group Housing Coordinator, Sheraton Hotels Boston; SHA ‘17
Elise Borkan
Manager in Training, Marketing & Communications Coordinator, The Country Club; SHA ‘19
Brittany Kinch
Marketing and Advertising Associate, Boston Ballet; MMH ‘18
Chang Tran
Sales & Reservations Coordinator, XV Beacon; MMH ‘19
Annika Havlicek
Title, WeWork
Kristen Verdeaux
Harvard Law School
12pm - 1pm
Lunch and Talk
1:15pm - 2:45pm
Concurrent Workshops
3pm - 3:15pm
Friday,
March 20,2020
Open to the Boston
Hospitality Community
9:30am - 10:15am
Registration
10:30am - 11pm
Introduction from Dean Arun Upneja, BU SHA
Welcome from Leora Halpern Lanz, Program Chair, BU SHA
PANEL Discussion: Attracting and Retaining Talent in Hospitality
Introduction from Adam Sperling, General Manager, Hotel Commonwealth
Cameron Sperance (Moderator)
Business Reporter, Bisnow
Alison Birdwell
President, Sports and Entertainment, Aramark; SHA Advisory Board, SHA '88
Ann Fastiggi
Consultant, Spencer Stuart, SHA Advisory Board; BU '88
Amy Finsilver
General Manager, XV Beacon Hotel
Katrina Jazayeri
Proprietor and Wine Commander, Juliet and Peregrine Restaurants
Rachel Roginsky
Principal, Pinnacle Advisory Group
Dana Waud-Floberg
Director, HVS Chicago; SHA '07
1pm - 2pm
Luncheon Talk
Introduction from Dr. Makarand Mody, Assistant Professor of Hospitality Marketing
Rafat Ali
CEO/Founder, Skift
Lindsay Nelson
Chief Experience Officer and Brand Officer, TripAdvisor
2:15pm-3:15pm
PANEL: Leading in a Time of Disruption
Joseph D. Tagliente (Moderator)
Adjunct Lecturer, BU SHA
Karla Brooklyn
Global VP, Enterprise, SiteMinder
Start-Up Mentor, The Growth Works
Catarina Chang
Owner, Koy; SHA ’11
Leslie Lone
Senior Manager of Events, The Wing, SHA ’06
Mara Mendell
Director of Global Dining, AMEX
Mariana Macheso Safer
Director of Digital for the Northeast, Kimpton Hotels
Jessica Stifel
VP of Strategic Meetings & Congress Management, CM Group; SHA '00
Allie Wainer
EVP & Chief Customer Officer at Sid Wainer & Son, SHA '11
3:30pm - 4:45pm
Podcast Live: Talk with the Top
Hosts of "Checking In with Anthony and Glenn"
Glenn Haussman (Host)
President, Rouse Media; Host, No Vacancy Network Podcast
Anthony Melchiorri (Host)
Managing Director & Founder, Argeo Hospitality; Creator, Host, and Producer, Hotel Impossible
Fonda Hopkins
Owner, Montesquieu Wines
Denise Korn
Creative Director, Gensler
Jagruti Panwala
Chairwoman, AAHOA
Martha Sheridan
CEO and President, Greater Boston CVB
5pm - 5:30pm
LEADERSHIP AWARDS
​Icon Award: Richard L. Friedman, President and CEO, Carpenter & Company
Summit Leader Awards:
Adam Sperling, General Manager, Hotel Commonwealth
Rachel Roginsky, Principal, Pinnacle Advisory Group; Part-Time Lecturer, BU SHA
SHA Alumni Award: Alison Birdwell, Regional Vice President, Sports & Entertainment, Aramark,
Advisory Board, BU SHA, SHA ’88
SHA Young Alumni Award: Alec Dalton, Senior Manager, Global Quality, Marriott International
SHA ’15, Questrom ’15
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5:30pm - 7:30pm
BU SHA Alumni and Boston Industry Reception
11am - 11:45am
Open Keynote and Q&A
Introduction from Dr. Michael Kwag, Professor of the Practice, BU SHA
Corporate Board Member; Ruth's Hospitality Group; EVP Chief Financial and Administrative Officer, Jamba Juice
11:45am - 12:45pm
Saturday,
March 21, 2020*
*The Breakfast and Sessions are open to all registrants.
Workshops are exclusively for Boston University School of Hospitality Administration Students.
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7:45am - 8:30am
8:30am - 9:15am
Registration
Hospitality companies and sponsors have an opportunity to enjoy a roundtable breakfast with graduate and undergraduate students.
Welcome
Breakfast Open Table Discussion
9:15am - 10:45am
Concurrent Workshops
Workshop 1: How to Handle Conflict and Negative Situations in the Workplace, facilitated by Dr. Taylor Peyton, BU SHA
Workshop 2: How to Know What You Don’t Know; Identifying the Skills you Need to Meet your Goals, facilitated by Heather Southard, HR Director, Hotel Commonwealth
Workshop 3: Building Your Professional Brand: Proper Use of Social Media, Professional Attire, Dinner Etiquette and More, facilitated by Meg Radunich, BU SHA Director of Career Services
Workshop 4: The Persuasion Equation, facilitated by Nancy Medoff, BU SHA
Develop and master persuasive communication techniques that translate across common trouble areas such as public speaking, idea pitching, business negotiations and influencing without authority. In this workshop, attendees will learn and master three key persuasion techniques to impact outcomes.
11am - 12pm
SHA Alumni PANEL: Transitioning from School to Industry and Navigating the Leadership Path
Introduction: Dilip Petigara, Chief Executive Officer at Access Point Financial
Alec Dalton, SHA '15, Questrom '15 (Moderator)
Senior Manager, Global Quality, Marriott International Headquarters
Elise Borkan, SHA '19
Manager in Training, Marketing & Communications Coordinator, The Country Club
Brittany Kinch, MMH '18
Marketing and Advertising Associate, Boston Ballet
Taylor Lemieux, SHA '17, MMH '20
Group Housing Coordinator, Sheraton Hotels Boston
Chang Tran, MMH ‘19
Sales & Reservations Coordinator, XV Beacon
Kristen Verdeaux, MMH'19
Managing Director
Institute for Global Law and Policy, Harvard Law School
12pm - 1pm
Luncheon Talk
Introduction: Esther Mutunga Lai, SHA, MMH ‘20
Rachel Roginsky, Principal, Pinnacle Advisory Group; Part-Time Lecturer, BU SHA
Varaidzo Michelle Kabwe and Ivy Ruckomechi of Zimbabwe’s Wilderness Safaris at the Mana Pools National Park
1:15pm - 2:45pm
Concurrent Workshops
Workshop 1: How to Handle Conflict and Negative Situations in the Workplace, facilitated by Dr. Taylor Peyton, BU SHA
Workshop 2: How to Know What You Don’t Know; Identifying the Skills you Need to Meet Your Goals, facilitated by Heather Southard, HR Director, Hotel Commonwealth
Workshop 3: Building Your Professional Brand: Proper Use of Social Media, Professional Attire, Dinner Etiquette and More, facilitated by Meg Radunich, BU SHA Director of Career Services
Workshop 4: The Persuasion Equation, facilitated by Nancy Medoff, BU SHA
Develop and master persuasive communication techniques that translate across common trouble areas such as public speaking, idea pitching, business negotiations and influencing without authority. In this workshop, attendees will learn and master three key persuasion techniques to impact outcomes.
3pm - 3:15pm
Closing Remarks